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Frequently asked Questions
Everything you might want to know about Grow My Tree.
How do I know my trees are actually being planted?
Every order is fulfilled by Impact Hero's network of 20+ carefully vetted planting partners in 30+ countries. Each project is selected, evaluated and monitored with our 7-step sustainability process, and we publish an annual Impact Report with documented planting numbers, locations and partner details.
Where exactly are my trees planted?
Trees are distributed across our global partner network — including Tanzania, Kenya, India, Peru, Senegal and many more. We plant where ecological need and social impact are significant, always native species, never monocultures.
What do I receive after I order?
Right after checkout you receive a personalized digital certificate by email — perfect to print, share, or gift. Gift orders deliver the certificate to your recipient on the date you choose, with a copy sent to you.
Can I plant trees as a gift?
Yes — toggle 'It's a Gift' on any bundle. Add the recipient's name, an optional personal message, and choose immediate or scheduled delivery. They receive a beautifully designed certificate in their name.
Are my trees native to where they are planted?
Always. Our partners only plant native species suited to the local ecosystem. We never support monoculture plantations.
How long does it take for my trees to be planted?
Trees are planted in the next available planting season for that region — typically within a few weeks to a few months. Conditions like rainfall, season and soil readiness determine the exact timing.
Can companies use Grow My Tree?
Yes. We offer custom volumes (500 to 1,000,000+ trees), branded certificates, API integration and ESG / GRI-aligned impact reporting. Visit Impact Hero for full B2B options.
Is my payment secure?
All payments are processed via Shopify's secure SSL checkout and our PCI-compliant payment providers. We never store your card details.
Which currencies and taxes apply?
You can pay in EUR, GBP or USD. VAT is included in the displayed price — the exact rate depends on your country (variable per EU member state, 19% German VAT applied for orders outside the EU).
Can I get an invoice for my order?
Yes. Every order receives an invoice by email. Business customers can request invoicing details at info@growmytree.com.